Code of Conduct
CODE OF CONDUCT (MALAYSIA)
At MAE, we are committed to fostering entrepreneurship, empowering individuals to achieve their goals, and creating a positive impact within the communities we serve. Guided by these principles, we uphold the highest standards of ethical conduct in all aspects of our business operations and interactions.
All management personnel, independent distributors, sellers, brand affiliates, and representatives are expected to adhere to the following principles:
1. Compliance
We shall comply with all applicable laws, regulations, and industry requirements governing our business activities.
2. Identification and Disclosure
We shall, at the earliest opportunity and without being prompted, clearly identify ourselves, the company we represent, the products or services being offered, and the purpose of our engagement.
3. Transparency and Accuracy
We shall provide accurate, truthful, and complete information regarding our products and services, including their features, pricing, terms of sale, and return policies. All communications with customers shall be conducted in a transparent and professional manner.
4. Prohibited Practices
We strictly prohibit any form of misleading or deceptive representation, false or exaggerated claims, high-pressure sales tactics, or any conduct that may mislead, coerce, or unfairly influence customers.
Commitment to Industry Standards
As an organisation, we are committed to adopting and practising the ethical standards set out in the Code of Conduct issued by the Direct Selling Association of Malaysia (DSAM). We encourage all stakeholders associated with MAE to uphold these standards and contribute to a culture of integrity, professionalism, and responsible business conduct.
A copy of the DSAM's Code of Conduct is available here for reference.
