This privacy notice ("Privacy Policy") is issued pursuant to the Personal Data Protection Act 2012 ("Act"). It explains the type of personal data we collect, how we collect it, the purposes for which it is processed, the parties to whom it may be disclosed, and the choices available to you, including how to access and correct your personal data. The Privacy Policy applies to MAE Global Sdn Bhd (Registration No. 202001036712 (1393033-U)), its subsidiaries and associated companies (hereafter collectively referred to as "the Companies", "we", "us", and "our").

We may collect, record, hold, process, use, transfer and disclose your personal data when you use or access https://maeglobalofficial.com ("Website") and the services offered by us through this Website ("Services") as described in this Privacy Policy.

If you disagree with any of the terms in this Privacy Policy, please discontinue your access and use our platforms immediately. By continuing to access and use our platforms, you agree to be bound by the terms of this Privacy Policy.

Collection of Personal Data

1.1 What We Collect. The information which we collect includes any information which relates directly or indirectly to you and/or your transactions with us ("Personal Data"), including but not limited to name, date of birth, identification documents, contact details, images and recordings, location information, company information, and financial information.

1.2 Methods of Collection. We may collect your information through forms, calls, emails, website usage, cookies, CCTV, social media submissions, and other platforms used by the Companies.

1.3 Third Parties. We may also obtain personal information from third parties connected with you and from lawful sources where consent is provided or permitted by law.

1.4 Surveys and Contests. Participation is voluntary. Personal information from surveys/contests is used for administration, analysis and prize fulfillment.

1.5 Call Monitoring. Calls may be recorded for quality and training purposes and retained only as long as reasonably necessary.

1.6 Complete Personal Data. You are responsible for ensuring that the personal data you provide to us is accurate, complete, and up to date. Please inform us promptly of any changes to your personal data so that we may keep our records current.

The Purposes

We collect and process your personal data for the following purposes:

to deliver products and services you have requested;

to manage and administer your membership account;

to communicate with you regarding your orders, account, and our services;

to improve our products and services;

to provide customer support;

to administer promotions, rewards, and loyalty programmes;

to process payments and complete transactions;

to send you marketing messages by email, SMS, or other channels where you have consented or where permitted by law;

to resolve disputes and handle complaints;

to prevent fraud and unauthorised activities;

to comply with our legal and regulatory obligations; and

for such other purposes as notified to you at the point of collection.

With Whom We Share Your Personal Information

We may disclose your information to service providers, affiliates, business partners, payment channels, advisors, regulators, legal entities, data centers, and parties required by law or business restructuring needs.

We only disclose with consent or legal basis and take reasonable steps to ensure recipients protect your information.

We may disclose information where necessary to comply with law, investigate suspected illegal activities, and protect the Companies’ rights and property.

Transfer of Personal Data

As we operate across multiple jurisdictions, your personal data may be transferred to, stored, or processed in countries outside Malaysia. We will only transfer your personal data outside Malaysia in accordance with the Act including where the receiving country provides a level of protection substantially similar to that under the Act, or where you have consented to such transfer, or where the transfer is otherwise permitted under applicable law. Where required, we will put in place appropriate safeguards to protect your personal data during such transfers.

Opt-in and Opt-out Policy

You may opt-in or opt-out of marketing messages by managing your preferences through the member portal or by contacting us at maeglobalofficial@gmail.com. Please note that opting out of certain communications may impact the availability, personalisation, and efficiency of some of our services.

Our Website and Cookies

We automatically collect information such as IP address, browser type, referring websites, and activity on our Website to improve your experience. Cookies and similar technologies may be used for functionality and analytics purposes. You may refuse cookies through your browser settings, though some website functions may be limited as a result. We may also use local shared objects and web beacons to enhance functionality and measure the effectiveness of our Website and email communications.

Links to Third Party Websites

Our Website may contain links to third-party websites which have their own privacy policies and practices. We are not responsible for the content or privacy practices of those websites.

Mobile Phone Devices

When you access our Website or services via a mobile device, similar processing applies and additional device usage information may be collected to optimise your experience and website performance.

Retention of Your Personal Data

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your relationship with us, and for such additional period as may be required to comply with our legal, regulatory, tax, and accounting obligations. Personal Data that is no longer required will be securely destroyed.

Security

We are committed to protecting your personal data and take reasonable and appropriate technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration, loss, destruction, or misuse. These measures include, but are not limited to, encryption, access controls, firewalls, and secure server infrastructure.

While we endeavour to protect your personal data, please note that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security and shall not be liable for any unauthorised access or breach that is beyond our reasonable control. In the event of a data breach that affects your personal data, we will take prompt steps to contain the breach and notify you where required by applicable law.

Your Rights

Subject to the applicable law and any contractual obligations, you have the right to:

request access to your personal data held by us;

request correction of any inaccurate, incomplete, or outdated personal data;

withdraw your consent to the processing of your personal data; and

request limitation of processing in certain circumstances.

To exercise any of the above rights, please contact our Data Protection Officer at maeglobalofficial@gmail.com. We will endeavour to respond to your request within a reasonable time and in accordance with applicable law.

Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on our platforms and will take effect from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed of any updates.

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer at maeglobalofficial@gmail.com.