PRIVACY POLICY (Singapore)
Your privacy is important to [MAE GLOBAL (SG) PTE. LTD.] (“MAE”, “we”, “us”, or “our”). This Privacy Notice applies to individuals who interact with MAE services as consumers (“you”). We are committed to protecting your privacy and safeguarding your personal information and want you to be familiar with how we collect, use, and disclose Personal Data. This Privacy Notice is meant to help you understand our privacy practices, including what Personal Data we collect, why we collect it, what we do with it, and how we protect it, as well as your individual rights.
By accessing and using our website (https://maeglobalofficial.com/) (“Website”) and providing your Personal Data to us through the Website, you acknowledge and agree that you have read, understand, and agree to the terms of this Privacy Notice and the collection, use, disclosure, and/or Processing of your Personal Data by MAE as described in this Privacy Notice. If you do not agree to be bound by this Privacy Notice, you should not access or use our Website or provide any Personal Data to us through the Website.
DEFINITIONS
In this Privacy Notice, the following words and expressions shall have the following meanings:
“PDPA” means the Personal Data Protection Act 2012 of Singapore, including all amendments thereto and subsidiary legislations enacted thereunder, whether now or in the future.
“Personal Data” means data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which a party has or is likely to have access.
“Process”, in relation to Personal Data, means the carrying out of any operation or set of operations in relation to the Personal Data, including without limitation, to recording, holding, organising, adapting, altering, modifying, retrieving, combining, transmitting, erasing or destroying, and whereas “Processing” shall be construed accordingly.
How is Personal Data collected?
When you access or use our Website, your Personal Data may be collected in the following ways:
(A)
Submission of forms, enquiries or emails, or similar situations where you have chosen to provide the information to us;
(B)
Automated means, which include:
• The type of personal information we collect and how we collect it;
• How we use your personal information;
• The parties that we disclose the personal information to; and
• The choices we offer, including how to access and update your personal information.
• How we use your personal information;
• The parties that we disclose the personal information to; and
• The choices we offer, including how to access and update your personal information.
Personal Data that we may collect
(1)
Contact information, such as your name, address, phone number, email address;
(2)
Transaction information, including the details of the products and/or services that you have purchased, the recipient name, delivery address and recipient phone number;
(3)
Device information and other unique identifiers, including device identifier IP address, cookies, beacons, pixel tags, mobile advertising identifier, or similar unique identifiers;
(4)
Internet or other network activity, including browser or search history and information regarding your interactions with our Website;
(5)
Technical data, which may include information about your devices or appliances, including your device specifications, IP address, operating system, browser type, date and time of visit, pages visited, referral URL, web beacons and other tracking technology information, network connection type and provider, network and device performance, language, and geographical location; and
(6)
Photographs or other images, video recordings and voice recordings when you use relevant features of our services.
Where you disclose Personal Data of other individuals to us, you warrant that you have informed such individuals of the purposes for which we are collecting such individual’s Personal Data and that such individuals have consented to us collecting, using and disclosing such Personal Data for the relevant purposes for which you made the disclosure or as was notified to you at the relevant time and such other purposes as described in this Privacy Notice.
How do we use your Personal Data?
You agree and consent to us collecting, using, Processing, and disclosing your Personal Data for the following purposes:
To respond to your enquiries or requests received through the “Contact Us/Enquiry” page on the Website;
(a)
To provide you with general information about MAE;
(b)
To register an account and warranty in relation to the products or services that you have purchased;
(c)
To provide you with the products or services that you have requested or ordered, including the following services: processing transactions relating to your order, warranty registration and extension services, after-sales service and support, product maintenance and repairs services, delivery and installation services, technical support and troubleshooting services and product demonstrations or training;
(d)
To provide you with customer service and support;
(e)
To improve our Website and products and/or services we provide to you;
(f)
To protect the security and integrity of our Website and our business;
(g)
To market our products and/or services to you and to provide you with marketing, advertising and promotional information by way of mail and/or electronic transmission to your email address(es), where you have consented to be contacted for such purposes;
(h)
To invite you to participate in surveys or events (which may be conducted online or in-person) relating to our business, products and/or services we provide;
(i)
To communicate with you and to obtain feedback on our products and services and/or to conduct research, surveys, analysis and development activities,
so as to improve or develop our products or services and/or facilities;
(j)
Record-keeping purposes and producing statistics and research for
internal and/or statutory reporting and/or reporting or governance requirements of MAE;
(k)
(k) To comply with or as required by any applicable law, governmental or regulatory requirements applicable to MAE (whether in Singapore or other countries);
(l)
For any other purposes for which we have obtained your consent, or for which you may be deemed to have provided consent; and/or
(m)
To achieve any other business purposes reasonably related to or in connection with the above.
Who do we disclose your Personal Data to?
You agree and consent that your Personal Data may be collected, used, disclosed, Processed and/or transferred to our related corporations and affiliates within the MAE group, our business partners, third party service providers (including professional advisers), governmental authorities and other relevant third parties, in accordance with the purposes for which we use your Personal Data.
We may also share your Personal Data with any third party in connection with (i) the sale or prospective sale of any of our business or assets; (ii) the acquisition or prospective acquisition of us or substantially all of our assets by a third party, in which case your Personal Data held by us will be one of the transferred assets; or (iii) any reorganization, dissolution or other sale or transfer of title of some or all of our assets, for internal purposes or otherwise, including planning for any of the above.
We may also collect, use, disclose or Process your Personal Data where permitted under applicable exceptions under the PDPA.
Where we store your Personal Data
The Personal Data that we collect from you may be transferred to, maintained, accessed, and stored at, a destination outside the country where you are located. It may also be Processed by our staff or one of our service providers operating outside the country where you are located. By submitting your Personal Data or using this Website, you agree to this transfer, storing and Processing.
Retention
We will retain your Personal Data only for as long as it is necessary for the purposes it has been collected. We will cease to retain such Personal Data, or remove the means by which the Personal Data can be associated with you, when it is no longer necessary for the purposes it has been collected or permitted to be used or Processed. In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we are entitled to retain and use such information without restriction.
Text Marketing and notifications
By entering your phone number and email address at checkout and initialising a purchase, or subscribing via our subscription form, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link provided within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply. You can also contact us for more information or assistance.
Third party websites and social media
Our Website may contain plug-ins or share buttons to social media sites, links to MAE’s social media sites and/or to third party websites (the “Third Party Websites”) not operated or controlled by MAE. If you are connected to a social media site while browsing our Website, your activity on our Website will also be made available to such social media sites. If you follow a link to any of these Third Party Websites, please note that these Third Party Websites have their own privacy policies. As these Third Party Websites are not owned or operated by us, we do not accept any responsibility or liability for the contents of these Third Party Websites and their privacy policies and you access and provide your Personal Data to these Third Party Websites at your own risk. Please check these policies before you submit any Personal Data to any such Third Party Websites. For further information, please refer to our Website Terms of Use.
Protection
We take appropriate administrative, physical, and technical measures to protect and secure your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, loss, disposal or similar risk and the loss of any storage medium or device on which Personal Data is stored. However, you acknowledge and accept that the transmission of information over the internet or method of electronic storage may not be completely secure, private or confidential, and any information sent or received by our Website may be intercepted, decrypted, consulted and/or used by third parties in spite of any encryption. MAE does not assume any responsibility for unauthorized use of your Personal Data by third parties in spite of MAE’s security measures and where such unauthorised use is due to factors beyond our control. While security cannot be guaranteed, we strive to protect the security of your Personal Data, and are constantly reviewing and enhancing our security measures.
Security
To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Cross-border data transfers
Information that MAE collects may be stored and Processed in and transferred between any of the countries in which MAE operates to enable the use of the information in accordance with this Privacy Notice. In addition, personal information that you submit for publication on the Website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.
Where Personal Data is transferred by us to any third parties outside of Singapore, we will ensure that such transfers are compliant with the requirements under the PDPA, such as by making sure that the overseas recipients are bound by legally enforceable obligations to provide a standard of protection to the Personal Data so transferred that is comparable to the protection under the PDPA.
Accuracy
Where you provide your Personal Data to us, you should ensure that such Personal Data is accurate. You should also review your Personal Data from time to time and let us know if there are changes to your Personal Data or update your Personal Data through functions or tools made available for this purpose, or alternatively, by making a correction request to the Data Protection Officer.
Rights in relation to Personal Data
Your rights in relation to Personal Data collected by MAE may vary depending on where you are located. If you are located in Singapore, you have the right under the PDPA to withdraw consent, request access to, and/or correction of your Personal Data which MAE holds. Please note that: (1) where MAE is permitted or required to collect, use, disclose or Process Personal Data under applicable laws, withdrawing your consent does not affect our right to continue to do so, and (2) upon withdrawing your consent, MAE may be unable to continue providing certain services to you.
All requests or enquiries should be directed to the Data Protection Officer at [maeglobalofficial@gmail.com]. We will respond to your requests within a reasonable time. If we are unable to respond to your request within 60 days after receipt, we will inform you in writing of the time by which we will be able to respond to your request, within 60 days after receipt of your request. To the extent permitted by the PDPA, we may also charge you a reasonable fee for the handling and processing of your requests to access your Personal Data. If so, we will provide you with a written estimate of the fee. To the extent permitted by the PDPA, please note that we are not required to respond to or deal with your access request unless you have agreed to pay the fee. If we are unable to provide you with any Personal Data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
Updates
We may update this Privacy Notice from time to time without prior notice by posting a new version on our Website. You should check this page regularly to ensure that you are familiar with any changes. Your access to or use of our Website after this Privacy Notice is updated shall constitute your acceptance of the updated Privacy Notice.
This Privacy Notice was last updated on [01/12/2024].